Terms of Business
General Terms of Business
1. By signing the purchase agreement with the Buyer, the purchase agreement comes into effect and obligates the seller to fulfill it. Fulfillment of the contract is expected even in the case of a verbal agreement. Payment of a deposit does not affect the conclusion of the purchase agreement that has come into effect. The subject of the expected job are products delivered by UNIS, made according to factory standards. Deficiencies that may arise due to improper handling, unprofessional assembly, or subsequent modifications are not recognized.
2. The Buyer is obliged to inspect the goods without delay upon receipt and to determine any incompleteness or deficiency. If a deficiency is determined later, the buyer must notify in writing without delay within 3 calendar days, and in any case before the installation or assembly of the delivered goods. Otherwise, the seller is no longer responsible for visible defects. Replacement of product elements due to damage will only be guaranteed if recorded at the time of delivery in the delivery note or shipping document, and in any case before the installation or assembly of the delivered goods. Later complaints about damage to product elements will not be accepted.
3. If defects in the quality of the goods that have already been delivered are subsequently proven, with a timely complaint, at its discretion UNIS will: - Collect the goods on-site or at another location depending on the agreed delivery parity, - Replace free of charge (replaced parts become the property of UNIS) - Repair according to warranty conditions, - Act in accordance with positive legal regulations according to the Consumer Protection Act.
4. Repairs on products made by the customer or a third unauthorized party, without the consent of UNIS, will not burden UNIS and are not subject to warranty rights for the delivered products from the UNIS program.
5. UNIS will not refund the customer any amounts as damage costs. The exception applies only to damages caused by intentional negligence or gross negligence intentionally caused by UNIS.
6. Claims for damages arising from business disruption due to delayed delivery or incorrect delivery are specifically excluded, unless such cases are specifically contractually defined.
7. The stated and guaranteed delivery deadlines begin to run from the date of delivery in accordance with the rules of the UNIS company.
8. If the customer declares withdrawal from the contract without having the right to do so, UNIS will accept the customer's declaration of withdrawal and will charge a cancellation fee of 20% of the gross purchase price for that case.
9. The customer generally takes over the purchased products from the seller and transports them at their own expense and risk, unless otherwise agreed in writing. The prices for picking up the goods do not include delivery, assembly, or installation costs. They may be subject to another sales contract.
10. The customer is solely responsible for the accuracy of the provided measurements, as well as for the correctness of the solutions proposed with any plans and drawings.
11. All assembly or installation work must be carried out exclusively by authorized and qualified persons. Authorization for the installation or assembly of products from the UNIS program is proven by a valid certificate issued by the UNIS company, and any expertise can be proven by reviewing the registration of the activity of the company that performed the installation or assembly work. UNIS's instructions for assembly and installation must be respected and consistently applied in every case.
12. Installation defects and all resulting errors made by the company or person who performed the installation or assembly are not covered by UNIS's warranty, and for such cases, UNIS does not accept any claims for damages.
13. The warranty and guarantee are valid only if technical regulations are followed. The warranty is void in its entirety in the case of unusual installation of the product or inappropriate use of the product.
14. UNIS does not assume any warranty for goods from special promotional sales, which is explicitly indicated in sales or promotional materials.
15. Any claims under the warranty do not release the buyer from the obligation to pay for the goods. Warranty work will only be carried out after the full amount has been paid.
16. For products that have been damaged due to improper installation or for which any modifications or additions have been made that do not comply with factory standards, the right to warranty is lost and can no longer be honored. With each delivery of products, UNIS provides instructions for installation, assembly, and handling, which must be adhered to in all respects. Damages or work resulting from improper installation as well as non-compliance with the instructions for installation, assembly, or handling are excluded from the warranty and will be visible on the invoice as service work.
17. When performing service work, the buyer must ensure that the service technician has unobstructed access to the item being serviced. All elements that obstruct the technician's access (such as furniture parts, etc.) must be removed by the buyer. It is also necessary to ensure complete covering and protection of contact surfaces such as floors, walls, etc. If this is not done, UNIS cannot assume responsibility for any damage that may occur.
18. UNIS provides a 12-month warranty on the functionality of its products, provided that they are maintained according to UNIS's guidelines for care, handling, servicing, and installation. The warranty applies exclusively to the specific individual element. If two or more elements are in an uninterrupted connection, special consent from UNIS is required to realize the warranty for such an assembly. If the connection of individual elements is not made in an exemplary and professional manner in accordance with technical standards and regulations, UNIS cannot accept the realization of rights under warranty conditions.
19. The buyer has the option, within one week after taking possession of the goods, to return or dispose of packaging waste free of charge in accordance with the Regulation on Packaging Material and Packaging Waste. If the buyer does not use the return option, it is considered agreed that they will use the packaging at their own expense and risk in accordance with the mentioned Regulation.
20. The competent court in Croatia is agreed as the place of jurisdiction, or the court in whose area the sales contract was concluded is competent.
If you have questions regarding these business conditions or would like to receive additional information, please send an email to: info@smartlock.hr.
2. The Buyer is obliged to inspect the goods without delay upon receipt and to determine any incompleteness or deficiency. If a deficiency is determined later, the buyer must notify in writing without delay within 3 calendar days, and in any case before the installation or assembly of the delivered goods. Otherwise, the seller is no longer responsible for visible defects. Replacement of product elements due to damage will only be guaranteed if recorded at the time of delivery in the delivery note or shipping document, and in any case before the installation or assembly of the delivered goods. Later complaints about damage to product elements will not be accepted.
3. If defects in the quality of the goods that have already been delivered are subsequently proven, with a timely complaint, at its discretion UNIS will: - Collect the goods on-site or at another location depending on the agreed delivery parity, - Replace free of charge (replaced parts become the property of UNIS) - Repair according to warranty conditions, - Act in accordance with positive legal regulations according to the Consumer Protection Act.
4. Repairs on products made by the customer or a third unauthorized party, without the consent of UNIS, will not burden UNIS and are not subject to warranty rights for the delivered products from the UNIS program.
5. UNIS will not refund the customer any amounts as damage costs. The exception applies only to damages caused by intentional negligence or gross negligence intentionally caused by UNIS.
6. Claims for damages arising from business disruption due to delayed delivery or incorrect delivery are specifically excluded, unless such cases are specifically contractually defined.
7. The stated and guaranteed delivery deadlines begin to run from the date of delivery in accordance with the rules of the UNIS company.
8. If the customer declares withdrawal from the contract without having the right to do so, UNIS will accept the customer's declaration of withdrawal and will charge a cancellation fee of 20% of the gross purchase price for that case.
9. The customer generally takes over the purchased products from the seller and transports them at their own expense and risk, unless otherwise agreed in writing. The prices for picking up the goods do not include delivery, assembly, or installation costs. They may be subject to another sales contract.
10. The customer is solely responsible for the accuracy of the provided measurements, as well as for the correctness of the solutions proposed with any plans and drawings.
11. All assembly or installation work must be carried out exclusively by authorized and qualified persons. Authorization for the installation or assembly of products from the UNIS program is proven by a valid certificate issued by the UNIS company, and any expertise can be proven by reviewing the registration of the activity of the company that performed the installation or assembly work. UNIS's instructions for assembly and installation must be respected and consistently applied in every case.
12. Installation defects and all resulting errors made by the company or person who performed the installation or assembly are not covered by UNIS's warranty, and for such cases, UNIS does not accept any claims for damages.
13. The warranty and guarantee are valid only if technical regulations are followed. The warranty is void in its entirety in the case of unusual installation of the product or inappropriate use of the product.
14. UNIS does not assume any warranty for goods from special promotional sales, which is explicitly indicated in sales or promotional materials.
15. Any claims under the warranty do not release the buyer from the obligation to pay for the goods. Warranty work will only be carried out after the full amount has been paid.
16. For products that have been damaged due to improper installation or for which any modifications or additions have been made that do not comply with factory standards, the right to warranty is lost and can no longer be honored. With each delivery of products, UNIS provides instructions for installation, assembly, and handling, which must be adhered to in all respects. Damages or work resulting from improper installation as well as non-compliance with the instructions for installation, assembly, or handling are excluded from the warranty and will be visible on the invoice as service work.
17. When performing service work, the buyer must ensure that the service technician has unobstructed access to the item being serviced. All elements that obstruct the technician's access (such as furniture parts, etc.) must be removed by the buyer. It is also necessary to ensure complete covering and protection of contact surfaces such as floors, walls, etc. If this is not done, UNIS cannot assume responsibility for any damage that may occur.
18. UNIS provides a 12-month warranty on the functionality of its products, provided that they are maintained according to UNIS's guidelines for care, handling, servicing, and installation. The warranty applies exclusively to the specific individual element. If two or more elements are in an uninterrupted connection, special consent from UNIS is required to realize the warranty for such an assembly. If the connection of individual elements is not made in an exemplary and professional manner in accordance with technical standards and regulations, UNIS cannot accept the realization of rights under warranty conditions.
19. The buyer has the option, within one week after taking possession of the goods, to return or dispose of packaging waste free of charge in accordance with the Regulation on Packaging Material and Packaging Waste. If the buyer does not use the return option, it is considered agreed that they will use the packaging at their own expense and risk in accordance with the mentioned Regulation.
20. The competent court in Croatia is agreed as the place of jurisdiction, or the court in whose area the sales contract was concluded is competent.
If you have questions regarding these business conditions or would like to receive additional information, please send an email to: info@smartlock.hr.